Your customer records, beside the conversation.
Contacts, a configurable leads pipeline and a shared calendar live in the same workspace as your calls and chats, so the context is always one panel away, never one tool away.
A CRM that already knows who's calling.
Because the records sit inside the contact center, the person on the line comes with their history: no lookup in a separate system.
Contacts
Customer contact records with CSV, XLS and XLSX import and export, status and last-contact tracking. Bring your existing list in, take it out whenever you want.
Leads pipeline
Sales and lead records on a configurable pipeline: New, Contacted, Qualified, Proposal, Lost by default, or the stages your team actually uses. Available as a plan-gated module.
Calendar
Role-based personal, team and global views by day, week or month, with event stats and reminder preferences: shared scheduling that respects who sees what.
Custom fields & customization
Tenant-defined custom fields for contacts, leads and tickets, plus your own statuses, reasons, sub-reasons, departments and activity types, badge colors included.
Configured by your admins, not our developers.
Only tenant admins edit the shared taxonomy (statuses, reasons, departments, custom fields), and everyone else consumes it. The CRM bends to your process, and keeps bending as it changes.
Move fast, stay dynamic.
See your own contact center, shaped your way, running on DYNAMiC in a live demo.
Book a demo