Terms of Service

Template. This is a starting template, not legal advice. Have it reviewed and adapted by qualified counsel before publishing. The binding terms for a paying customer are those in the signed service agreement.

These terms govern use of the DYNAMiC website and, where no separate agreement applies, the Service provided by Dynamic Call Center (“we”, “us”), Cairo, Egypt.

1. Use of the Service

You agree to use the Service lawfully and not to misuse, disrupt, or attempt to gain unauthorized access to it or to other tenants’ data.

2. Accounts & roles

Access is organized into roles (super admin, tenant admin, team leader, agent). You are responsible for safeguarding credentials and for activity under your account.

3. Customer data

You retain ownership of your data. We process it to provide the Service, keep tenants isolated, and maintain an audit trail. Deletion is handled via soft-delete and a restorable archive.

4. Subscriptions

Paid plans, seats, usage and billing are set out in your service agreement or order form. Pricing shown in any demo environment is illustrative, not a quote.

5. Availability

We aim to keep the Service available and monitored. Any specific service levels are those stated in your service agreement.

6. Intellectual property

The platform, brand and content are owned by us or our licensors. These terms grant no ownership rights in the Service.

7. Liability

To the extent permitted by law, the Service is provided “as is”; our liability is limited as set out in the applicable service agreement.

8. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, unless your service agreement states otherwise.

9. Contact

Questions? Email [email protected].