Every channel, one workspace.
Calls, chats, emails and tickets converge in a single agent inbox, with a supervisor command view over the whole operation and an optional chatbot that only ever says what you approve.
Tab-hopping is where context — and customers — get lost.
When calls, chats, emails and tickets live in different tools, agents rebuild context on every hand-off and supervisors fly blind. DYNAMiC unifies the work and the oversight in one place.
The heart of the agent experience.
A unified omnichannel inbox where conversations flow through clear states, with transcripts and a customer-context panel beside every one. Voice, chat, email and ticket work all converge here.
- States: assigned, waiting, active, pending, escalated, closed
- Transcripts and customer context alongside every conversation
- Built-in softphone in the header for voice work
Command the queue, not just watch it.
A live command view over chat operations: queue pressure, staffing and per-team routing eligibility — so supervisors can move capacity where it's needed before waits build up.
- Queue pressure: waiting now, escalated, average and longest wait
- Staffing: active chats, available capacity, agents online
- Team queues with live capacity and routing eligibility
A chatbot that can't hallucinate.
Enable the chatbot for a tenant and it answers only the FAQs you approve, by explicit keyword match. It does not infer intent with AI, so it can't invent an answer, misquote a policy, or go off-script.
Approved answers only
Responses are matched to normalized keywords against a library you approve. No generative model, no inference, no surprises: controlled, auditable automation.
Confirmed human handoff
After a set number of failed attempts it offers a human handoff, and never transfers automatically. The customer confirms a routing category first.
One language per session
Configurable welcome and fallback messages, one language per session, organized across General, FAQs, Quick Replies and Handoff.
Compliance-safe by design: the safe choice where generative bots aren't an option.
Chat routing you can see
Define the queues that receive routed conversations and the customer-facing inquiry categories shown before a chat starts — then trace exactly where each choice leads with a read-only routing preview.
Email history & gateway health
Every inbound and outbound email with direction, parties, subject, status and gateway — plus a real-time gateway health monitor so a broken mailbox never goes unnoticed.
Move fast, stay dynamic.
See your own contact center, shaped your way, running on DYNAMiC in a live demo.
Book a demo
WhatsApp, Messenger and Instagram in the same inbox.
Social conversations arrive in the agent chat box like any other conversation: routed by the same queues, tracked through the same states, and reported with the rest of the floor's work. See the rollout on the roadmap.
WhatsApp Business
Customers message the number they already know. Conversations open in the agent inbox with the WhatsApp Business API's rules, template messages and 24-hour service window handled by the platform.
Facebook Messenger
Page messages route to the right team like any chat: same queues, same states, same transcripts and customer context beside the conversation.
Instagram DMs
Story replies and DMs land in the same workspace, so social requests are answered by agents with context instead of whoever holds the phone.