A cloud PBX that's part of the platform.
Voice runs on the platform's own PBX servers in the cloud, not a rented CPaaS layer. Call-minute economics, routing logic and data residency stay under platform control, with a live line-health badge on every user.
Resold telephony hides the things that matter most.
When voice is a rented CPaaS layer, you can't see or control call-minute cost, routing logic or where the audio actually lives. DYNAMiC runs the PBX inside the platform, so those become decisions, not surprises.
A dialer in the header, everywhere.
Every user carries a built-in softphone in the app header: no desk phones, no separate app. A live latency badge shows the millisecond round-trip to the PBX, so agents and supervisors see line health at a glance.
- Place and take calls from any screen in the product
- Live latency badge (ms) travels with the user
- Ring All strategy, agent decline & forward, global auto-answer
The whole floor, in real time.
Live agents, active calls and queue depth on a monitor built for the wall, with an inbound route map and chat routing by team. Teams are created here and linked to queues.
- Live agents, active calls, in-queue and calls-today
- Inbound route map and per-team chat routing
- A wallboard view sized for the big screen
Every call, fully accounted for.
A complete, filterable call log with the details operations actually needs, and export when you need it out of the system.
- Type, status, duration, cost, reason, agent and notes per call
- Filter by any field; export for finance or QA
- Per-tenant currency on cost, reported without conversion
Telephony operations, built in.
The infrastructure controls that come with a PBX that's part of the platform.
PBX server management
Register each PBX server by host and port; see live online status, run a connection test, track last-sync and set a default server.
Ring strategies & routing
Configurable ring strategy such as Ring All, agent decline and forward controls, and a global auto-answer toggle, tuned in Settings.
IVR flow analytics
See how callers move through phone menus versus where they drop off, as a dedicated view in the analytics suite.
Live call KPIs
Waiting, talking, answered and abandoned, answer rate, hold and talk time: live on supervisor and platform dashboards.
Data residency
The platform's own infrastructure keeps voice and call data in-region, under your control, not scattered across a global CPaaS.
Cost visibility
Per-call cost captured in call history, billed in each tenant's own currency, so per-minute economics stay visible.
Move fast, stay dynamic.
See your own contact center, shaped your way, running on DYNAMiC in a live demo.
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