Privacy Policy

Template. This is a starting template, not legal advice. Have it reviewed and adapted by qualified counsel (including Egyptian Law No. 151/2020 on Personal Data Protection and any GDPR obligations) before publishing.

DYNAMiC (“we”, “us”), operated by Dynamic Call Center in Cairo, Egypt, provides a contact center platform (“the Service”). This policy explains what we collect and how we handle it.

1. Information we collect

• Information you give us: e.g. name, work email, company and message when you request a demo or contact us.
• Platform data: when a customer uses the Service, their data is processed on their behalf; we act as a processor and do not access tenant operational records except as required to run the Service.
• Technical data: standard log and device information collected when you visit this website.

2. How we use it

To respond to enquiries, provide and secure the Service, meet legal obligations, and improve our offering. We do not sell your personal data.

3. Sharing

We share data only with service providers who help us operate, and where required by law. Tenant data is isolated per customer and is not shared across tenants.

4. Data residency & security

The Service runs on the platform's own infrastructure with role-based access, account security controls and an audit trail. We apply reasonable technical and organizational measures to protect data.

5. Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal data, and object to certain processing. Contact us to exercise these rights.

6. Retention

We keep personal data only as long as needed for the purposes above or as required by law.

7. Contact

Questions? Email [email protected].