Voice, chat, email, tickets and CRM. One console.
Everything a supervisor needs to see and everything an agent needs to act, built on built-in cloud telephony, configured by your own admins, isolated per tenant.
Go deep on the part of the product you care about.
Each area is a full module in its own right, and every one shares the same tenant isolation, audit trail and self-serve configuration.
Voice & telephony
Built-in cloud PBX, softphone, wallboard
Omnichannel & chat
Unified inbox, supervisor, deterministic chatbot
Tickets & SLA
Policies, calendars, escalation
Analytics & reports
30-day metrics, CSAT, exports
Multi-tenant & white-label
Isolation, branding, audit, billing
CRM & calendar
Contacts, leads pipeline, calendar
Every conversation, one inbox.
Calls, chats, emails and tickets converge in a unified omnichannel inbox: clear states, transcripts and a customer-context panel beside every conversation.
- Assigned, waiting, active, pending, escalated and closed queues
- Built-in softphone in the header with a live latency badge
- Customer context and interaction history at a glance
See the floor in real time.
Live agents, active calls and queue depth on a monitor built for the wall, with an inbound route map, chat routing by team and a supervisor command view.
- Total agents, active calls, in-queue and calls-today
- Inbound route map and chat routing by team
- Wallboard view for coaching and staffing
Decisions from data, not gut feel.
A 30-day analytics suite (Overview, IVR Flow, a 24×7 traffic heatmap and CSAT), plus a report engine with filtered generate, view and export to CSV and Excel.
- Total calls, answer rate, AHT, FCR, abandon and CSAT
- IVR flow drop-off analysis and traffic heatmap
- Export to CSV and Excel
The same guarantees under every module.
These aren't features bolted onto one screen; they run underneath the whole platform.
Tenant isolation
Every tenant is a walled-off account with its own users, data, configuration, branding and currency.
Full audit trail
Every meaningful action is logged cross-tenant with actor, change diff, IP and timestamp.
Restorable archive
Soft-delete everything (leads, tickets, contacts, users, even tenants), always restorable.
Self-serve config
Tenant admins shape fields, forms, statuses, routing and views: no developers, no waiting.
Move fast, stay dynamic.
See your own contact center, shaped your way, running on DYNAMiC in a live demo.
Book a demo