Order calls, emails and chats. One workspace.
High inbound volume, order status and returns, spread across a phone line, an inbox and social DMs. DYNAMiC pulls it into one place, so an agent answers with the full picture.
Support is everywhere, and the customer feels it.
“Where's my order?” arrives by call, email and chat, and when each lives in its own tool, agents rebuild context every time and repeat questions get expensive.
One inbox for every channel
Calls, chats, emails and tickets converge in the agent workspace, with customer context and history beside each conversation.
See where support strains
30-day analytics with CSAT, IVR flow and a 24×7 heatmap show which questions and which hours put the most pressure on the team.
Automate the repeat questions
A deterministic chatbot answers the approved FAQs (shipping, returns, hours) by keyword, and hands off to a human when it can't help.
Returns that don't fall through
Turn a return into a ticket with priority, category and an SLA policy, so it's tracked to resolution instead of lost in an inbox.
Know who's calling
Built-in contacts mean the shopper on the line arrives with their status and last contact: no separate CRM lookup.
Conversational commerce is coming.
Order management inside the conversation, and Meta channels like WhatsApp and Instagram folding into the same workspace, are in active development. They're on our roadmap, not in the product yet; we'll never sell you a screenshot of something that isn't live.
See the roadmap
Move fast, stay dynamic.
See your own contact center, shaped your way, running on DYNAMiC in a live demo.
Book a demo